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Our approach

Quality and food safety

The safety and quality of our products is our top priority and integral to our mission of bringing health through food to as many people as possible. Our approach goes above and beyond rigorous quality testing, striving for quality excellence in our operations, from design to market delivery, always offering the best to customers, consumers and patients.

Continuously improving our Quality Management System

All our products are made based on the latest scientific knowledge, in line with regulatory and food safety requirements. We hold GFSI (Global Food Safety Initiative) recognized certification and comply as well with our own stringent Danone standards. We perform internal and external audits throughout the value chain to assess compliance with standards and drive continuous improvement. A horizon scanning process, supported by trusted external data and filtered by our internal food safety experts, detects and assesses potential upcoming food safety issues.

Putting consumers and patients First

We aim to be the preferred choice for consumers and patients in food, beverages, and specialized nutrition categories. We rely on studies and on consumer feedback to better understand expectations and measure satisfaction. Operating in 68 countries, our Consumer Services engage in over 3 million conversations each year. All feedback - whether positive, negative, a question or a suggestion - is a source of information fueling continuous improvement and innovation.

Sustaining a shared and solid Culture of Quality

At Danone, we strive for a culture where people care deeply about consumers, patients and customers, and about the quality of their work. This approach makes our jobs more personally fulfilling, improves efficiency, and drives consumer satisfaction. Through our iCare program, we continuously engage our Danoners to "live quality at all times" by placing the consumer at the center of everything we do. This means consistently putting quality in action at every level, and recognizing those who raise concerns or make proposals to improve quality always.

Leveraging expertise and external collaborations

Danone's food safety and quality experts collaborate with stakeholders, peers, and academic institutions to identify emerging food safety risks and develop solutions. For example, since 2019, our partnership with the FAO (Food and Agriculture Organization for the United Nations) has raised awareness of trends like new food contact materials and allergen risks. By leveraging our external network, Danone co-develops strategies and technologies to ensure the continued safety and quality of our products.

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